Delivery Policy

While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
Lack of authorization for any transaction/s, or exceeding the preset limit mutually agreed by You and between “Bank/s”, or Any payment issues arising out of the transaction, or Decline of transaction for any other reason/s.

All payments made against the purchases/services/subscriptions on Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Before shipping / delivering your order to you, Seller may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users.

  1. Transactions, Transaction Price and all commercial terms such as Delivery, Dispatch of products and/or services are as per principal to principal contractual obligations between Buyer/Subscriber and Seller and payment facility is merely used by the Buyer/Subscriber and Seller to facilitate the completion of the Transaction.
  2. You have specifically authorized Book@ or its service providers to collect, process, facilitate and remit payments and / or the Transaction Price to and from other Users in respect of transactions through Payment Facility. Your relationship with Book@ is on a principal to principal basis and by accepting these Terms of Use you agree that Book@ is an independent contractor for all purposes, and does not have control of or liability for the products or services that are listed on Book@’s Website that are paid for by using the Payment Facility. Book@ does not guarantee the identity of any User nor does it ensure that a Buyer/Subscriber or a Seller will complete a transaction.
  3. You understand, accept and agree that the payment facility provided by Book@ is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection and remittance facility for the Transactions on the Book@ Website using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing Payment Facility, Book@ is neither acting as trustee nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.

Payment Facility for Buyers:

  • You, as a Buyer, understand that upon initiating a Transaction You are entering into a legally binding and enforceable contract with the Seller to purchase the products and /or services from the Seller using the Payment Facility, and you shall pay the Transaction Price through your issuing Bank to the Seller using Payment Facility.
  • You, as a Buyer may agree with the Seller through electronic communication and electronic records and using the automated features as may be provided by Payment Facility on any extension / increase in the Dispatch and/or Delivery time and the Transaction shall stand amended to such extent. Any such extension / increase of Dispatch / Delivery time or subsequent novation / variation of the Transaction should be in compliance with Payment Facility Rules and Policies.
  • You, as a Buyer, shall electronically notify Payment Facility using the appropriate Book@ Website features immediately upon Delivery or non-Delivery within the time period as provided in Policies. Non notification by You of Delivery or non-Delivery within the time period specified in the Policies shall be construed as a deemed Delivery in respect of that Transaction.
  • You, as a Buyer, shall be entitled to claim a refund of the Transaction Price (as Your sole and exclusive remedy) in case You do not receive the Delivery within the time period agreed in the Transaction or within the time period as provided in the Policies, whichever is earlier. In case you do not raise a refund claim using Website features within the stipulated time than this would make you ineligible for a refund.
  • You, as a Buyer, understand that the Payment Facility may not be available in full or in part for certain category of products and/or services and/or Transactions as mentioned in the Policies and hence you may not be entitled to a refund in respect of the Transactions for those products and /or services.
  • Refund, if any, shall be made at the same issuing Bank from where Transaction Price was received.
  • Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees.
  • For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).
  • Refund shall be conditional and shall be with recourse available to Book@ in case of any misuse by Buyer.
  • Refund shall be subject to Buyer complying with Policies.

4. Book@ reserves the right to impose limits on the number of Transactions or Transaction Price which Book@ may receive from on an individual Valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual Buyer during any time period, and reserves the right to refuse to process Transactions exceeding such limit.

5. Book@ reserves the right to refuse to process Transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with Book@ or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.

6. Book@ may do such checks as it deems fit before approving the receipt of/Buyer’s commitment to pay (for Cash On Delivery transactions) Transaction Price from the Buyer for security or other reasons at the discretion of Book@. As a result of such check if Book@ is not satisfied with the creditability of the Buyer or genuineness of the Transaction / Transaction Price, it will have the right to reject the receipt of / Buyer/Subscribers commitment to pay Transaction Price.

7. Book@ may delay notifying the payment confirmation i.e. informing Seller to Dispatch, if Book@ deems suspicious or for Buyers conducting high transaction volumes to ensure safety of the Transaction and Transaction Price. In addition, Book@ may hold Transaction Price and Book@ may not inform Seller to Dispatch or remit Transaction Price to law enforcement officials (instead of refunding the same to Buyer) at the request of law enforcement officials or in the event the Buyer is engaged in any form of illegal activity..

8. The Buyer and Seller acknowledge that Book@ will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction/ Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond control of Book@.

Compliance with Laws:

9. Buyer and Seller shall comply with all the applicable laws of the country for using Payment Facility and Book@ Website.

Buyer’s arrangement with Issuing Bank:

10. All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.


11. All Consignments including books, etc. will be shipped to the customer by registered parcel/Courier whichever is available. All Consignments including books subscribed (in India or abroad) will be sent by ordinary post only. Once payment is confirmed the Books will be dispatched within 2 business days.

Cancellation and Refund

12. For cancelling a book order, the buyer has to send a written request for the same by post or email to Book@. After getting written confirmation from the buyer, balance amount after deducting the already dispatched issues within 15 working days. Overseas subscribers have to provide a local address (in India) for the refund of balance amount. All refunds will be made in Indian Rupee only.

13. In the event of non-receipt or damage of any issue/consignment, a substitute copy will be sent to the customer without any additional charge. No refund will be allowed to any already dispatched issue/consignments will be entertained.

14. If frequent complaint regarding non receipt and improper delivery of publication has received from the addressee, the matter will be taken up with India Postal authorities in writing for immediate action for regularizing the delivery